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Adding Work Order Comments

Work Order Comments help the maintenance team keep the Requester in the loop about what's going on with a Work Order. Requesters can post comments on Work Orders as well, either updating them about the problem or responding to any questions that the maintenance team has asked.

 

       Bright Idea:

Examples of Work Order Comments:

  • Maintenance team to Requester: "I tried to stop by your room but you weren't there. I'll drop by again tomorrow."
  • Requester: "The noise isn't happening anymore but if you could still come by and check it out that would be great"
  • Maintenance team to Requester: "We had to order a part for this - it should be here in about a week."

How to Add a Work Order Comment

  • On an existing work order, click on the Comments tab to the right of the work order form.

 

 

  • Add your comment to the field provided in the Comments section.
  • Click Post Comment to save your comment to the work order.
  • Once your comment has been posted, an email notification about the comment will be sent to all Assignees of the work order. If an Administrator or Technician has added a comment for you to read, you will also receive an email notification.